Damage Items

 

Damage Items 

Quality is very important to us. We have quality procedures to make sure you receive an item in perfect conditions. 

If you receive an item not up to our standards, please contact us no more than 5 days after receiving the order to assist you. Any reports after 5 days will not be considered. Please include your order number and pictures of the damage. 

Please keep in mind sometimes orders are damage during transit, such damages are outside of our control. We can certainly help you to open a claim to either get a replacement or issue a refund for such damages. Any damages must be reported no more than 5 days after package was delivery. Anything outside of this time frame will not be considered. 

To open a claim with the carrier we will need the following:

-Picture of the damage item (s)
-Picture of the inside of the box showing the proper packaging
-Picture of the outside of the box, specially if you see any mishandle signs by the carrier

Claims take from 7-14 days. Once claim is approved, we can ship the replacement or issue a refund. 

SOMETIMES CARRIERS ASK TO COLLECT DAMAGED ITEMS, PLEASE DO NOT DISCARD ANY OF THE DAMAGED ITEMS OR PACKING MATERIALS UNTIL CLAIM IS COMPLETED.

Only orders shipped with UPS or Fedex qualify for claims. Anything shipped First class does not have insurance and we are unable to assist with any claims with USPS. 

Any questions, please email us at Hola@GuelaguetzaDesigns.com